YOUR QUESTIONS, ANSWERED.
WHO IS RITUAL?
RITUAL is your Australian-based curated wardrobe of designer clothing and accessories available to hire for the moments worth dressing up for. We're here to make wearing something special feel effortless, without the commitment of buying. From Christopher Esber to Baobab to Ganni, find your piece, make it yours for the occasion, then return it for someone else to love.
How does Ritual work?
Find your piece, choose a 4- or 8-day hire and select your dates on the product page. Once you’ve booked, we’ll send you confirmation and the details for receiving and returning your order. You wear it; we take care of the cleaning.
HOW LONG CAN I HIRE A PIECE FOR?
We offer 4- and 8-day hire periods. Need a little longer? Get in touch before booking and we’ll check what’s possible.
How do I check availability?
Select your size and hire duration on the product page, then check the calendar for available dates. If your preferred dates aren’t available, message us, we can help you find another option.
Can I try something on before booking?
At the moment, we don’t offer try-ons, but please refer to our fit advice here.
WHERE DO YOU DELIVER?
We currently deliver Australia-wide. Delivery is $10 and return postage is included.
HOW DO I RETURN MY ORDER?
Follow the return instructions included with your order. Use your supplied prepaid satchel and post your order by the final hire date.
DO I NEED TO CLEAN THE PIECE BEFORE RETURNING?
No, leave the cleaning to us. Please don’t wash, dry-clean or attempt to remove stains yourself. If there’s a spill, let us know when returning your order so we can arrange the right treatment. Items are expected to be returned in the condition they were received in.
WHAT IF I ACCIDENTALLY DAMAGE THE PIECE?
Accidents happen. Please get in touch as soon as possible with photos and a short description of what happened for us to determine a way forward. Don’t attempt repairs or stain removal yourself.
CAN I EXTEND MY HIRE?
Get in touch before your original return date. Extensions depend on upcoming bookings and must be confirmed by us. We’ll let you know any additional cost before you decide.
CAN I ALTER A PIECE?
Please don’t alter, cut, hem or make permanent changes to any rental piece. If you have a question about styling or fit, contact us before wearing it.
WHAT HAPPENS IF I RETURN MY ORDER LATE?
Please let us know as soon as you expect a delay, as another customer may be waiting for the piece.
STILL HAVE A QUESTION?
We’re here for outfit questions, sizing help and everything in between.
Get in touch through our contact page or message @hire_ritual on Instagram. If your question relates to a booking, include your order number so we can help.